Support

At Sun Infonet, we are dedicated to providing exceptional support for all your professional audio product needs. Our team of experts is here to assist you with product inquiries, technical support, and order assistance. Whether you need help selecting the right equipment, troubleshooting an issue, or seeking advice on optimizing your audio setup, we are committed to ensuring your experience is seamless. With our extensive knowledge of the latest audio technology and a passion for customer satisfaction, we strive to deliver fast, reliable solutions. Contact us today for any support you may need!

General Queries
Product Support & Troubleshooting
Warranty & Repairs
FAQ's for Meyer Sound
FAQ's for Allen & Heath
FAQ's for Shure
Regional Based Support
Business Related Queries

General Queries

What does Sun Infonet specialize in?

Sun Infonet is a leading distributor of professional audio solutions in India, offering a wide range of sound equipment ranging from microphones, speakers, mixers, amplifiers, and complete sound systems. We source these audio equipment from top global brands that have partnered with us.

How can I contact customer support?

You can reach our support team via email, phone, or our contact form on the website. To find more information about the same, you can visit our Contact Us page.

Where can I find product manuals and guides?

All our product manuals, firmware updates, and technical documentation can be found on our Support Resources section. Alternatively, customers can also visit the brand’s official website. A redirection link is available on our website for the same.

Do you provide training for product usage?

Yes, we do offer training sessions and product demonstrations to help users get the best performance from their audio systems.

Product Support & Troubleshooting

My microphone is not capturing sound properly. What should I do?

Ensure the microphone is connected properly, gain levels are set correctly, and there is no interference. If the issue persists, refer to the user manual or contact support.

How do I update the firmware of my audio system?

Visit the manufacturer’s website or our Support Resources page to download the latest firmware and follow the step-by-step update guide.

Why is my speaker producing distorted sound?

Check for loose connections, incorrect EQ settings, or overloading of the system. If the problem continues, reset your audio settings or consult a Sun Infonet Service Center.

How do I fix connectivity issues with my wireless microphone?

Ensure that the batteries are charged, frequency channels are correctly set, and no interference is affecting the signal. If the issue still persists, please reach out to our support team.

Warranty & Repairs

What is the warranty period for Sun Infonet products?

Warranty periods of all the products from Sun Infonet vary by the brand and the specific product. Most of our audio equipment comes with a manufacturer’s warranty of 1 to 3 years. You can check more on the Contact Us page

FAQ's for Meyer Sound

Meyer Sound Music

If you have any queries : + 011-49808905, +91-9716146388

FAQ's for Allen & Heath

Allen & Heath

If you have any queries : + 011-49808905, +91-9716146388

FAQ's for Shure

How do I order a product?

For selected products we offer direct order through our fulfillment partners Blue Dart. To order a product, browse to the product page and select BUY NOW.

You can select ADD TO CART in order to buy the product directly.

If you PROCEED TO CHECKOUT you’ll be asked to provide contact and payment information. By pressing "Complete Payment" you place your order.

How long does it take to process my refund?

The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your bank . This process takes 3-5 days typically and no longer than 14 days.

What happens if I have received a defective item ?

We’re very sorry – this should not have happened, but don’t worry. We’ve got you covered!

Every Shure product comes with a 2-year warranty. Within this period – just inform us about the problem and we’ll find a solution!

Get iN touch with the customer care support number and contact us + 011-49808905, +91-9716146388

How long does the delivery typically take ?

Typically, we prepare your order for shipment on the same day. Our goal is to dispatch your product on the day of ordering, provided it is received before midday (subject to possible changes during busy periods). Once handed over to the carrier, delivery is expected to take between two to five days, depending on the destination.

What’s the current status of my order?

If you have any questions about the status of your order, please feel free to contact us by e-mail response@sungroup.net or phone
+ 011-49808905, +919716146388

Regional Based Support

Service Related Queries : North Region

KC Pant - +91 98183 86332, response@sungroup.net, o11-49808937/38

Service Related Queries : East Region

Tofejul : +91 8167688732, tofejul@sungroup.net

Service Related Queries : West Region

rakesh@sungroup.net, +91-9892040986

Business Related Queries

For Business Related Queries

info@sungroup.net, response@sungroup.net, + 011-49808905, +91-9716146388